“Information Systems process improvement through the use of standards helps provide low-cost, reliable information services and frees up IS management to think about contributing to transformational business initiatives.”

Gartner, May, 2006

While the terminology can be confusing and there are many competing methodologies for IT processes and procedures, process management really refers to the act of monitoring, reviewing, designing, and improving “how the organization accomplishes it’s work”. A process can be viewed at a very high-level (such as “project management”), at lower levels (such as “change approval”), or at very detailed step-by-step procedures. Processes can also be formally documented, or informally followed tribal knowledge – “that’s just how we do it here”. An undocumented process is still a process, just not one you can prove to an auditor that you follow.

No process is intended or implemented to be “broken”, but they get that way. Processes tend to become less effective and "bog down" as they're expanded, improved, and otherwise modified. The symptoms of these issues are often that managers and staff (and eventually, your business owners) wonder why things can’t be accomplished when your customers expect them. At Ingenuity, we look at the whole picture to ensure that we improve these situations.

This service area addresses these Key Issues:

Business Continuity / Disaster Recovery
IT Asset Management
Telecom Expense Management
Vendor Assessment / Selection / Management
Data Center Relocation / Consolidation
Sarbanes-Oxley Compliance
Value Chain Integration & Partnering
Identity Management
Project Portfolio Management
Business Process Management
Server Consolidation / Virtualization
Service Level Management

Our process management methodology can include statistical process modeling to demonstrate throughput and bottlenecks and is based on many best practice frameworks (e.g., ITIL, CobiT, ISO17799, PMI’s project management methodology, and SEI’s CMM) appropriately tailored to the needs of each client environment.